Technical Business Analyst

The Solution, Design and Support team are currently recruiting for an ambitious, technical and organised individual to support the design provision of technical solutions for clients and throughout the business.  This is an exciting opportunity and is central to ensuring that Gemserv can manage and deliver technical solutions.

London Office (hybrid working)
Salary Range
£31,000 - £41,000 plus bonus and excellent benefits package
Employment Type
Contract Basis
Full time (happy to consider flexible working)
Ref No


  • Producing detailed scoping, options appraisals and analysis on stakeholder requests to deliver appropriate technical solutions or changes that are commercially sustainable, and exceed client expectations;
  • Leading on workshops and supporting others in transforming ideas into requirements, use cases, user stories and journey
  • Develop and manage the delivery of technical solution builds and change requests through the full Project Life Cycle;
  • Work closely with third-party software and web developers to build, test and implement solutions;
  • Analyse and identify risks and impacts of changes to solutions and provide guidance in plain English and suitable technical language to support project teams in the ongoing use and decisions in solution build and change;


Gemserv's foundations are rooted in the electricity, gas and smart metering industries. Experience within these markets is desired but not essential.

Successful candidates will also need:

  • An excellent understanding and experience of an end-to-end Software development build, release and change process;
  • Competent in basic website management using the WordPress Content Management System;
  • Excellent knowledge of MS Office applications, including a good working knowledge of MS Excel
  • Excellent planning and organisational skills, with a good understanding of project management and a focus on quality;
  • A passion for optimising system User Experience with a view to reducing helpdesk calls therefore reducing ongoing system support costs;
  • Ability to communicate complex issues and solutions to technical and non-technical stakeholders;
  • Competent in stakeholder management and confident in leading commercial meetings with business owners of solutions and service providers;
  • Ability to understand complex functional and non-functional requirements, and their impact on solutions; and
  • Experience of using JIRA would be beneficial but not necessary




  • 25 days annual leave, plus bank holidays
  • Profit related Bonus (discretionary)
  • Reward and recognition schemes
  • Flexible working
  • Private Bupa healthcare
  • Life Assurance (up to 4 times annual salary)
  • Matched pension contributions
  • Season Ticket Loan
  • Cycle to work scheme
  • Buy and Sell annual leave
  • Reimbursement of eye test and up to £50 towards glasses or contacts
  • Corporate gym rates
  • Employee Assistance Programme
  • Summer and Christmas parties, along with monthly Gembar



We are an expert provider of professional services in a world driven by data and technology. We work across various sectors, from government bodies to global blue-chip organisations and small independent companies.

Due to the nature of what we do, we are a people business. The contribution from every member of the team expands our workforce’s diverse range of experience, skills and personalities – each individually valued.

Gemserv is an equal opportunities employer, we celebrate diversity and are committed to create an inclusive environment for all employees.

We heavily invest in the learning and development opportunities, enabling our people to develop skills and gain experience, which will enhance career prospects for life. Many who started their careers with us have rapidly progressed into more senior positions.

At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees’ value. That focus on encouraging a positive work/life balance extends to the many regular social events where employees get the opportunity to meet people from across the business and the wider industry in a more informal environment.


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If you can see yourself working at Gemserv, then we would love to hear from you. Please submit your CV and application to us by clicking ‘Apply now’

Happy to talk flexible working