Release Manager - Retail Energy Code.
The Retail Energy Code (REC) is at the heart of the regulation of the GB energy market, setting the standards for new and improved ways of working. Covering the complete breadth of the market, it has introduced a new model of cooperation and best practice for Code Management and delivery of a new digital, modern, and accessible, consumer-centric code.
The REC Change Management Team is responsible for the detailed analysis, solution design and requirement specification for all Change Proposals.
It is empowered and responsible for delivering changes to the industry, proactively raising Change Proposals to address known issues and opportunities and prioritising the change agenda to deliver an innovative, transparent, and effective change process that focuses on consumer outcomes.
The Release Manager is responsible for Release Management of Change Proposals that have been approved for implementation. They will ensure that all REC releases are planned and delivered efficiently and effectively, co-ordinating with all relevant service providers and stakeholders. This includes updates to REC documents and products, digitisation and digitalisation requirements, testing, training requirements, updates to guidance and communication/engagement planning.
Responsibilities
- Demonstrating knowledge and understanding of the Retail Energy Code, its products and the end-to-end impacts of these on industry stakeholders and consumers through staff development or subject matter experts.
- Producing and maintaining a REC Release Schedule and ensure this remains up-to-date on the REC Portal.
- Producing Release Plans for each REC Release and Change Proposal detailing all activities, milestones and resources required to ensure a smooth and successful release.
- Developing a Communications Plan for each REC Release, co-ordinating with the Operational Account Management team and Party Management team.
- Working with the Party Management team to create or update relevant knowledge articles, user guidance, training content and REC Portal content required for each REC Release.
- Working with the Operational Account Management team to ensure REC parties have the required awareness and understanding of REC Releases to successfully implement changes to their business.
- Co-ordinating with other Code Manager Service Providers, ensuring updates to the REC and REC Products are co-ordinated and implemented in accordance with the Release Plan.
- Co-ordinating user testing requirements where required as part of the Release Plan.
- Ensuring all updates to the REC are reflected in the Portal, our RegTech digitalisation solution, in a fully digitised format aligned with the Energy Market Architecture Repository (EMAR) and REC Digitalisation Strategy.
- Ensuring all REC Products have been subject to appropriate quality review and sign off prior to release.
- Producing regular reporting on the progress and performance of REC Releases, including RAG status and detailed RAID logs for each release.
- Delivering against required performance levels and Key Performance Indicators.
Developing and maintaining strong, collaborative working relationships with REC Code Manager Service Providers and REC Service Providers.
REQUIRED EXPERIENCE
- Experience in the GB energy retail market and regulatory framework
- Extensive demonstrable experience in a relevant project management or release management role.
- Experience in managing complex change programmes impacting a wide range of stakeholders.
REQUIRED SKILLSET
- Leadership skills, leading effectively to motivate and inspire the team to achieve a vision and deliver excellent service.
- Organisation and time management skills, with the ability to co-ordinate and deliver multiple projects and manage conflicting milestones and deadlines.
- Risk management, identifying and managing risks and issues to ensure successful delivery.
- Exceptional communication skills, both written and verbal, able to understand and articulate complex issues to all levels of seniority and to technical and non-technical audiences.
- A keen eye for detail and the highest standard of quality for themselves and others.
- Passionate about delivering an exceptional service and positive outcomes for the market and consumers, putting consumer outcomes at the heart of what you do.
- Be a team player, with strong interpersonal skills, working collaboratively towards a shared vision for the future.
DESIRABLE
- Relevant Project Management qualifications (e.g., PRINCE2, MSP, APMG)
WHAT WE OFFER
- 25 days annual leave, plus bank holidays
- Profit related Bonus (discretionary)
- Reward and recognition schemes
- Flexible working
- Private Bupa healthcare
- Life Assurance (up to 4 times annual salary)
- Matched pension contributions
- Season Ticket Loan
- Cycle to work scheme
- Buy and Sell annual leave
- Reimbursement of eye test and up to £50 towards glasses or contacts
- Corporate gym rates
- Employee Assistance Programme
- Summer and Christmas parties, along with monthly Gembar
THE COMPANY
Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today’s social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is marking things that matter work better for everyone.
The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions.
At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries including bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more.
TO APPLY
If you can see yourself working at Gemserv, then we would love to hear from you. Please submit your CV and application letter to us by clicking ‘Apply now’
