Energy Metering Coordinator

Are you a great communicator? Are the details important to you? Do you want a healthy work/life balance and to join a company with an active social scene? Are you looking to build a career?

Gemserv are currently looking to recruit an Energy Metering Coordinator to work in our London office.

The role offers the potential to learn hands-on about the energy sector, specifically within metering as well as providing fantastic networking opportunities for those keen to develop a career in the industry.

Working at Gemserv provides a great opportunity to establish yourself in one of the most dynamic sectors and for this role we're looking for those that have already gained some experience within a regulated industry looking to take the next step.

London Office (hybrid working)
Salary Range
£27,500 - £31,000 plus bonus and excellent benefits package
Employment Type
Contract Basis
Full time (happy to consider flexible working)
Ref No

The Role

We are looking for a motivated and well-organised individual, to deliver exceptional service to our Clients. As an Energy Metering Coordinator within the Energy Solutions Team you will provide front line delivery to a variety of Client contracts. The successful candidate will be responsible for liaising with the clients to coordinating meetings, produce meeting documentation and manage communications with all stakeholders. The candidate will be deadline driven, with the ability to prioritise own work whilst maintaining quality at all times.

If you are an enthusiastic individual preferably with experience of working in an office environment, answering customer queries and supporting a team with administration tasks then this role will provide you with diverse experience and invaluable knowledge of the energy metering sector.


The specific duties of the role will include:

  • Delivering contract activities within agreed Service Levels;
  • First line support on client helpdesks, via telephone and email, delivering exceptional service;
  • Scheduling meetings, booking facilities and providing full Secretariat support including:
  • Producing and circulating meeting documentation;
  • Attending industry meetings, pre-meetings and post-meetings as appropriate;
  • Producing accurate meeting minutes and summary of actions; and
  • Co-ordinating attendees;
  • Liaising with clients, stakeholders and industry bodies to ensure queries and actions are dealt with in a timely manner;
  • Preparing and presenting summary papers and basic analysis of industry data;
  • Managing website updates, and ensuring documentation, guidance and information published is correct;
  • Supporting with marketing, communications and social media ;
  • Participating in the accurate delivery of any Change or Audit processes; and
  • Proactively reviewing processes and procedures to ensure efficiency and exacting quality standards are met.


At Gemserv, we take a flexible approach to recruitment but ideally for this role we are looking for candidates to have an interest in, or exposure to, the UK retail utilities industry, preferably electricity, gas or smart metering.

The successful candidate will be able to demonstrate the following skills, knowledge and experience:

  • Excellent planning and organisational skills, showing attention to detail and focus on quality;
  • Ability to deliver exceptional customer service both in person and remotely;
  • Willingness to support other members of the team during pressure periods;
  • Strong verbal and written communication skills, including fluency in verbal and written English;
  • Proficient in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Access etc.);
  • Have previous experience working within administration delivery; and
  • Preferably experience within the GB Energy Market.



  • 25 days annual leave, plus bank holidays
  • Profit related Bonus (discretionary)
  • Reward and recognition schemes
  • Flexible working
  • Private Bupa healthcare
  • Life Assurance (up to 4 times annual salary)
  • Matched pension contributions
  • Season Ticket Loan
  • Cycle to work scheme
  • Buy and Sell annual leave
  • Reimbursement of eye test and up to £50 towards glasses or contacts
  • Corporate gym rates
  • Employee Assistance Programme
  • Summer and Christmas parties, along with monthly Gembar



Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today’s social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance.  We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is marking things that matter work better for everyone.       

The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions.

At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries including bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more.


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If you can see yourself working at Gemserv, then we would love to hear from you. Please submit your CV and application to us by clicking ‘Apply now’

Happy to talk flexible working