Client Services Manager - Energy Solutions

We are currently looking for a motivated and organised individual to join our Energy Solutions team as the Client Service Manager, supporting our energy and metering contracts ensuring exceptional service throughout. 

 

 

Location
London Office
Salary Range
£40,000 - £55,000 plus bonus and excellent benefits package
Employment Type
Permanent
Contract Basis
Full time (happy to consider flexible working)
Ref No
726

The Role

  • As a Client Services Manager you will manage, support and provide front line delivery to a variety of client contracts while ensuring that the people management within the team is carried out to a level that ensures that we have the skills and knowledge to provide an exceptional service.

    You will work closely with the team and wider business to meet our contractual obligations for all Energy solutions contracts while maximising reporting, utilisation, productivity and ensuring that best practice is shared across contracts.


Responsibilities

 

  • Ensuring we deliver the contractual requirements to our clients, and the strategic goals of the company
  • Ensure we are building and developing relationships with current, new, and potential clients for all Energy Solutions contracts
  • Undertaking monthly financial reporting to the client as well as to the company, and having ownership and responsibility for the team to deliver to time and budget
  • Presenting monthly operational performance reporting
  • Support and develop our Energy solutions Account Plans, focusing on Service Improvement
  • Actively capturing and actioning client feedback
  • Use their engagement experience to manage the teams to deliver agreed levels of productivity, quality and maximum utilisation
  • Managing team performance and progress, owning, and ensuring internal people management processes are followed consistently
  • Collaborate with the wider business to support overall knowledge sharing
  • Ensuring and supporting the contract leads in understanding and defining the level of technical knowledge required to support the department
  • Coaching and helping develop direct reports, ensuring team members have the necessary education and training to effectively participate, ensuring best practice is shared across contracts and processes remain up to date
  • Facilitating problem solving and collaboration
  • Recognising and celebrating team and team member accomplishments and exceptional performance and
  • Liaising and communicating with the wider HR team and other people managers to ensure processes are optimised and shared  

Requirements

Gemserv's foundations are rooted in the electricity, gas and smart metering industries. Experience within these markets is desired but not essential.

Successful candidates will also need:

  • Understanding the service level requirements of the contracts within the team
  • Experience in team management or a mentoring role and managing resources effectively
  • Analysis of complex operational and technical problems and the ability to articulate verbally or in writing, to technical and non-technical audiences
  • Team player with leadership qualities
  • Ability to handle challenging stakeholders
  • Flexibility to regularly react to changing demands and reprioritise workload; accordingly, and
  • Ability to work to tight deadlines

 Key Skills and Behaviours

  • Relevant Industry technical skills beneficial but not necessary
  • Leading by example, motivating, and inspiring team members to put our client needs at the forefront of our services
  • Creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort
  • Strong commercial awareness
  • Outstanding organisational skills and attention to detail
  • Have excellent people and communication skills
  • Be positive with drive and enthusiasm
  • Be able to motivate self, team, or staff
  • Be a team player
  • Have integrity, initiative and focus and
  • Be able to think, communicate and present technical information effectively

 

Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems.

 

WHAT WE OFFER

 

  • 25 days annual leave, plus bank holidays
  • Profit related Bonus (discretionary)
  • Reward and recognition schemes
  • Flexible working
  • Private Bupa healthcare
  • Life Assurance (up to 4 times annual salary)
  • Matched pension contributions
  • Season Ticket Loan
  • Cycle to work scheme
  • Buy and Sell annual leave
  • Reimbursement of eye test and up to £50 towards glasses or contacts
  • Corporate gym rates
  • Yoga sessions
  • Employee Assistance Programme
  • Summer and Christmas parties, along with monthly Gembar

 

THE COMPANY

We are an expert provider of professional services in a world driven by data and technology. We work across various sectors, from government bodies to global blue-chip organisations and small independent companies.

Due to the nature of what we do, we are a people business. The contribution from every member of the team expands our workforce’s diverse range of experience, skills and personalities – each individually valued.

Gemserv is an equal opportunities employer, we celebrate diversity and are committed to create an inclusive environment for all employees.

We heavily invest in the learning and development opportunities, enabling our people to develop skills and gain experience, which will enhance career prospects for life. Many who started their careers with us have rapidly progressed into more senior positions.

At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees’ value. That focus on encouraging a positive work/life balance extends to the many regular social events where employees get the opportunity to meet people from across the business and the wider industry in a more informal environment.

Due to Covid-19 restrictions, employees are currently working from home.

HR Recruitment Graphic

TO APPLY

If you can see yourself working at Gemserv, then we would love to hear from you. Please submit your CV and application letter to us by clicking ‘Apply now’

Happy to talk flexible working

  • Understanding the service level requirements of the contracts within the team
  • Experience in team management or a mentoring role and managing resources effectively
  • Analysis of complex operational and technical problems and the ability to articulate verbally or in writing, to technical and non-technical audiences
  • Team player with leadership qualities
  • Ability to handle challenging stakeholders
  • Flexibility to regularly react to changing demands and reprioritise workload; accordingly, and
  • Ability to work to tight deadlines

 Key Skills and Behaviours

  • Relevant Industry technical skills beneficial but not necessary
  • Leading by example, motivating, and inspiring team members to put our client needs at the forefront of our services
  • Creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort
  • Strong commercial awareness
  • Outstanding organisational skills and attention to detail
  • Have excellent people and communication skills
  • Be positive with drive and enthusiasm
  • Be able to motivate self, team, or staff
  • Be a team player
  • Have integrity, initiative and focus and
  • Be able to think, communicate and present technical information effectively