Change Delivery Manager - Retail Energy Code. 

The Retail Energy Code (REC) is at the heart of the regulation of the GB energy market, setting the standards for new and improved ways of working. Covering the complete breadth of the market, it has introduced a new model of cooperation and best practice for Code Management and delivery of a new digital, modern, and accessible,consumer-centric code.

The REC Change Management Team is responsible for the detailed analysis, solution design and requirement specification for all Change Proposals. It is empowered and responsible for delivering changes to industry, proactively raising Change Proposals to address known issues and opportunities and prioritising the change agenda to deliver an innovative, transparent and effective change process that focuses on consumer outcomes. Following 18 months of operation, the change process is undergoing an end-to-end review to ensure that it is fit for purpose for the future direction of the code.

We are looking for an ambitious and enthusiastic Change Delivery Manager to join our REC team.


London Office (hybrid working)
Salary Range
Up to £65,000 plus bonus and excellent benefits package
Employment Type
Contract Basis
Full time (happy to consider flexible working)
Ref No

The Role

The Change Delivery Manager will be responsible for the day-to-day management of the Change Management Team and ensuring the effective and efficient delivery of change within the REC. This includes managing the delivery of an extensive programme of change in the retail energy market, ensuring that change is delivered in accordance with agreed priorities and the wider REC strategy and objectives.


  • Demonstrating knowledge and expertise of the Retail Energy Code, its products and the end-to-end impacts of these on industry stakeholders and consumers through staff development or subject matter experts
  • Proactively identifying required changes to the code and capturing these in the Codes Roadmap.
  • Prioritising Change Proposals in accordance with agreed prioritisation criteria.
  • Ensuring Change Proposals each have a comprehensive, accurate and realistic Change Proposal Plan that sets out a timetable relative to its complexity, importance and time-sensitivity.
  • Producing and maintaining a Forward Work Plan to support planning, resource management and prioritisation of change, including details of all Change Proposal Plan and project milestones and allocated resources.
  • Producing and maintaining a Horizon Scanner to monitor future industry developments that may require proactive change to the code (such as wider industry projects, changes in legislation, contract renewal dates, industry milestones, etc).
  • Leading and developing a team of Change Analysts, providing motivation and development to achieve overall high performance across the Change Management Team.
  • Delivering against required performance levels and Key Performance Indicators, providing regular reporting on the performance of the Change Management Team.
  • Reviewing and approving change documentation to required quality standards
  • Developing and maintaining strong, collaborative working relationships across industry
  • Acting as the operational point of contact for the Change Panel and other Responsible Committees.


Successful candidates will also need:



  • Experience in the GB energy retail market and regulatory framework
  • Extensive demonstrable experience in a relevant project/change management role.
  • Experience in managing complex change programmes impacting a wide range of stakeholders. Experience in resource management and planning.
  • Experience in leading and developing a team.


  • Leadership skills, leading effectively to motivate and inspire the team to achieve a vision and deliver excellent service.
  • Organisation and time management skills, with the ability to co-ordinate and deliver multiple projects and manage conflicting milestones and deadlines.
  • Risk management, identifying and managing risks and issues to ensure successful delivery.
  • Exceptional communication skills, both written and verbal, able to understand and articulate complex issues to all levels of seniority and to technical and non-technical audiences.
  • A keen eye for detail and the highest standard of quality for themselves and others.
  • Passionate about delivering an exceptional service and positive outcomes for the market and consumers, putting consumer outcomes at the heart of what you do.
  • Be a team player, with strong interpersonal skills, working collaboratively towards a shared vision for the future.


  • Relevant Project Management qualifications (e.g. PRINCE2, MSP, APMG)

Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems.


  • 25 days annual leave, plus bank holidays
  • Profit related Bonus (discretionary)
  • Reward and recognition schemes
  • Flexible working
  • Private Bupa healthcare
  • Life Assurance (up to 4 times annual salary)
  • Matched pension contributions
  • Season Ticket Loan
  • Cycle to work scheme
  • Buy and Sell annual leave
  • Reimbursement of eye test and up to £50 towards glasses or contacts
  • Corporate gym rates
  • Employee Assistance Programme
  • Summer and Christmas parties, along with monthly Gembar



Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today’s social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance.  We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is marking things that matter work better for everyone.       

The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions.

At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries including bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more.


HR Recruitment Graphic


If you can see yourself working at Gemserv, then we would love to hear from you. Please submit your CV and application letter to us by clicking ‘Apply now’

Happy to talk flexible working